Terms & Conditions

TERMS & CONDITIONS

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

If you are not one of our wholesale customers, the only way to place an order from Kokoro Coffee is through our webshop. Kokoro Coffee retains the right to refuse customers. If the amount has been transferred to us before an order is declined a full refund will be given, such condition can arise due to the unavailability of a particular coffee or delivery address being out of delivery service areas and it shall be informed to you.

By placing an order and giving credit card details on our secure server, the customer is bound and contracted to complete the sale unless Kokoro Coffee decides otherwise. These terms do not impact a consumer’s statutory rights.

Wholesale customers can place orders through e-mail to [email protected] through phone +91 70430 40120; Orders on phone are acceptable only for our registered wholesale customers, if you are ordering for the first time, please email us.

Coffee:

Though we provide ground coffee we strongly recommend that to enjoy a full range of coffee flavors you must buy whole beans and grind just prior to the brewing using a coffee grinder.

We always send the freshest coffee available. Coffee needs to degas (approximately 3-4 days for manual brewing and 6-10 days for espresso machine), the shipping time usually acts as a buffer, meaning your coffee is (nearly) ready to enjoy upon arrival. The coffee is packed in airtight bags fitted with one way valve within 12 hrs of roast to preserve the freshness of coffee, it is best to consume within one month from the date of roast, however, if stored properly coffee tasted fresh even after 90 days from the roast.

Delivery:

We ship through our delivery partners to all major cities across India and the cost of transport will be conveyed accordingly to the customer before placing an order. The cost is added to your invoice.

If you have any further questions or queries, please email us at [email protected] and we shall provide you that information.

We are shipping all over India! There may be slight delays in delivery due to COVID19. Stay home, stay safe, and shop online on Kokoro Coffee. Happy Brewing!

X