Returns & Refunds

RETURNS & REFUNDS

Every batch is of coffee is carefully roasted adhering to a profile that is best suited to that particular coffee and is cupped for quality and flavor checks before it is dispatched. No returns or refunds will be accepted once the order has been roasted and shipped. If there is any complaint, you can write to us at [email protected] Kokoro Coffee is not liable for any courier delay.

Please make sure to include:

  1. Full name and the date of purchase.
  2. The items you would like refunded.
  3. The reason for the return (optional, but we’ve love to use your feedback to improve our products).

For best flavor profile we recommend that you buy whole beans and grind just prior to brewing and consume the coffee within a month from the date of the roast.

Brewing equipment can be returned within 14 days from the day of sale if these are in an unused condition and the original packaging is intact. Shipping charges for return shall be borne by the customer.

Refunds for cancellation are initiated within 24hrs from the time of notification, a refund for return of brewing equipment is initiated once received by us. The amount of time it takes before the money is credit back to the customer’s account depends on the clearing cycle of the customer’s bank.

Payment:

We accept payment through Mastercard, Visa, American Express, Net Banking, Paytm other wallets, and UPI.

If you have any further questions or queries, please email us at [email protected] and we shall provide you that information.